Return and Exchange Policy
If you require a return, please review our policy below carefully before proceeding.
By making a purchase from our website or TikTok Shop, you acknowledge and agree to the terms stated herein.
1. I have received an incorrect/defective item, what should I do?
Please contact us at contact.miniyou@gmail.com with the following details:
- Order number
- Name
- Email address
- Contact number
We will arrange an exchange at no cost to you.
2. The sizing is not right for my kids, can I make an exchange?
Yes, you can if the sizing you are looking at is still available. Please contact us at contact.miniyou@gmail.com with the following details within 7 days:
- Order number
- Name
- Email address
- Contact number
Ensure that the items are in their original condition (unworn, unwashed). A $4 courier fee will apply.
3. I bought something on your website but i feel that the design does not suit my kid, can I make an exchange?
We regret to inform you that exchanges/refunds are not allowed unless defective.
4. I bought from your sales and have a change of mine, i would like to exchange/refund.
We regret to inform you that exchanges/refunds are not allowed unless defective.